GoGet

GoGet ("GoGet", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect, and share information when you use the GoGet mobile application and related services.

By using GoGet, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on the GoGet services and features you use, we may collect different types of information.

Personal Information

When you register for or use GoGet, we may collect information such as:

• Full name
• Email address
• Phone number
• Profile information
• Account and authentication information
• Pickup and delivery addresses
• Information you voluntarily provide to us

2. Location Information

GoGet may collect and process location information when location-based functionality is required.

Location information may be used to:

• Determine your current location
• Display your location on a map
• Select pickup and delivery locations
• Provide routing and navigation
• Match customers with nearby drivers or service providers
• Track an active delivery or service
• Calculate distance
• Improve delivery accuracy
• Support safety and operational functionality

For drivers or delivery personnel, GoGet may process location information while a delivery or service is active.

Where required, GoGet will request permission before accessing location information.

You can control location permissions through your device settings. Some GoGet functionality may not work correctly if location access is disabled.

3. Order and Delivery Information

When you use GoGet services, we may collect and process information relating to orders and deliveries, including:

• Orders and service requests
• Pickup locations
• Delivery destinations
• Delivery instructions
• Assigned drivers or service providers
• Order and delivery status
• Transaction history
• Payment status
• Service charges
• Delivery history

We use this information to provide, manage, and improve GoGet services.

4. Payment Information

Where GoGet supports payments, information necessary to process transactions may be processed by GoGet and/or authorized payment service providers.

This may include:

• Transaction references
• Payment method information
• Amount paid
• Payment status

When payments are handled by third-party payment providers, those providers may process payment information according to their own privacy policies and security practices.

GoGet does not intentionally store complete payment card details unless necessary, permitted, and protected using appropriate security measures.

5. Device and Technical Information

We may automatically collect limited technical information, including:

• Device type
• Operating system
• Application version
• Device identifiers where permitted
• IP address
• Language and regional settings
• Crash information
• Diagnostic information
• Application performance information
• Log information

This information may be used to maintain security, diagnose technical problems, prevent fraud, and improve the performance and reliability of GoGet.

6. Camera, Photos and Files

Certain GoGet features may request access to your camera, photographs, or files.

These permissions may be used when you:

• Upload a profile picture
• Upload delivery evidence
• Upload documents
• Capture photographs related to an order or delivery
• Submit information to customer support

GoGet will only access this information when required for functionality you choose to use and according to permissions granted through your device.

7. How We Use Your Information

We may use collected information to:

• Create and manage user accounts
• Authenticate users
• Provide delivery and logistics services
• Process and manage orders
• Connect customers with drivers or service providers
• Determine pickup and delivery locations
• Provide maps, routing, and navigation
• Process transactions
• Send service-related notifications
• Provide customer support
• Protect the security of GoGet
• Detect suspicious or fraudulent activity
• Troubleshoot technical errors
• Monitor application performance
• Improve our services and user experience
• Comply with applicable legal requirements

8. Sharing of Information

GoGet does not sell users' personal information.

We may share information when necessary to operate and provide GoGet services.

Drivers and Service Providers

Information necessary to complete a requested service may be provided to an assigned driver or service provider. This may include your name, contact information, pickup location, delivery destination, and delivery instructions.

Customers

Information necessary to identify or communicate with an assigned driver or service provider may be displayed to customers.

Technology Providers

We may use trusted service providers for cloud hosting, mapping, location services, authentication, notifications, analytics, crash reporting, and other technical infrastructure.

Payment Providers

Transaction information may be shared with payment processors, banks, mobile money providers, or other financial service providers when necessary to process a payment.

Legal Requirements

We may disclose information when reasonably necessary to comply with applicable law, regulation, legal process, court order, or lawful government request.

Business Transfers

Information may be transferred as part of a merger, acquisition, restructuring, financing, or sale of some or all of the GoGet business, subject to applicable legal requirements.

9. Third-Party Services

GoGet may integrate with third-party technologies and services used for purposes such as:

• Maps and location services
• Cloud infrastructure
• Push notifications
• Authentication
• Analytics
• Crash reporting
• Payment processing

Third-party providers may process certain information according to their own privacy policies.

10. Data Security

We take reasonable technical and organizational measures designed to protect information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

These measures may include:

• Encrypted network communications
• Secure authentication
• Restricted access to production systems
• Access controls
• Secure server infrastructure
• Security monitoring
• Application and database security practices

However, no internet-based service or electronic storage system can guarantee absolute security.

Users are responsible for protecting their login credentials and should never share passwords or authentication codes with other people.

11. Data Retention

We retain personal information only for as long as reasonably necessary to provide GoGet services and fulfill the purposes described in this Privacy Policy.

Certain information may be retained where necessary to:

• Meet legal or regulatory requirements
• Maintain financial or transaction records
• Resolve disputes
• Prevent fraud or abuse
• Protect GoGet and its users
• Enforce applicable agreements

When information is no longer reasonably required, it may be deleted or anonymized in accordance with applicable requirements.

12. Account and Data Deletion

GoGet users may request deletion of their account and associated personal information.

Where available, users may initiate account deletion through the account or settings section of the GoGet application.

Users may also contact GoGet using the contact information provided below to request account and personal data deletion.

When an account deletion request is completed, GoGet will delete personal information associated with the account except information that must or may legitimately be retained for purposes such as:

• Legal obligations
• Financial record keeping
• Fraud prevention
• Security
• Dispute resolution
• Regulatory compliance

Information retained for these purposes will not be used for unrelated purposes and will only be retained for the period reasonably necessary.

13. Your Privacy Rights

Subject to applicable law, users may have the right to:

• Request access to personal information held about them
• Request correction of inaccurate personal information
• Request deletion of personal information
• Withdraw certain permissions or consent
• Request information about how their personal information is processed

Permissions such as location, camera, and notifications may also be managed through your device settings.

Some GoGet features may not function properly if required permissions are disabled.

14. Children's Privacy

GoGet is not intended for children who are not legally permitted to independently use the services provided through the application.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If we discover that personal information from a child was collected in circumstances where parental or guardian consent was required but not obtained, we will take reasonable steps to delete that information.

Parents or guardians who believe that a child has improperly provided personal information to GoGet may contact us to request its removal.

15. Notifications

GoGet may send notifications relating to:

• Account activity
• Orders
• Deliveries
• Driver activity
• Payment status
• Security
• Service announcements
• Customer support

Users may manage applicable notification permissions through their device settings.

16. International Data Processing

Some technology providers used by GoGet may operate infrastructure or servers outside your country.

As a result, information may be processed or stored in other jurisdictions subject to applicable data protection requirements.

17. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, legal obligations, or privacy practices change.

When changes are made, the updated Privacy Policy will display a revised "Last Updated" date.

We encourage users to review this Privacy Policy periodically.

18. Contact Us

If you have questions, concerns, privacy requests, or account deletion requests, please contact us.